SmartBiz Cares

About Us

A legacy of innovation, a future of transformation.

Smart Biz Cares is an innovation-driven platform built by the GI Group — a trusted name since 2000, with a track record across IT, retail, gaming, travel, and AI services.

Backed by over two decades of experience, we’ve crafted Smart Biz Cares to empower businesses with an all-in-one communication and automation suite. From lead generation to customer engagement, we simplify growth through intuitive tools and real-time insights.

Our modular and customizable offerings adapt to your business goals — whether you're scaling up or optimizing outreach. By blending smart automation with powerful integrations, we’ve helped many organizations boost visibility, conversions, and customer satisfaction.

Turbo-Charge Your Business with SmartBiz Cares

Empower your business with proactive communication, better engagement, and real-time growth insights.

Timely Communication

Send alerts, reminders, and updates across WhatsApp, SMS, Email, and more — exactly when it matters.

Improve Customer Satisfaction

Deliver fast, relevant, and automated responses that keep your customers delighted and loyal.

Grow Your Sales Funnel

Nurture leads with personalized journeys and timely nudges to convert them into paying customers.

Boost Retention & Loyalty

Stay top-of-mind with regular engagement and reward strategies tailored for your audience.

AI-Powered Campaigns

Leverage intelligent bots and automated flows to scale your outreach without scaling your team.

Track Revenue Impact

Analyze every campaign’s performance with detailed dashboards that tie engagement to real results.

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Why SmartBiz Cares Stands Out

Feature

SmartBiz Cares

Others

Virtual Receptionist

✅

Partially
Flow Builder Journey

✅

Limited
Integrated Bots

✅

Partially
SFTP + API Sync

✅

Limited
Data Encryption

✅

✅
Multi-Stage Campaigns

✅

Restricted
Omni-Channel Communication (SMS, Email, WhatsApp, IVR, VoiceBot, RCS)

✅

Limited

Where Our Features Deliver Value

Understand how SmartBiz Cares solutions apply across industries

Feature

Working Process & Use Cases

Industries / Business Use

Virtual Receptionist

Handles calls, messages & bookings remotely 24/7. Offers customer support, appointment scheduling & query routing without physical staff.

Hotels, Clinics, Real Estate, Co-working Spaces, Salons
Lead Management

Capture, score & nurture leads from various sources. Move them through sales funnel stages with automation & insights.

Sales Teams, CRMs, EdTech, Real Estate, Financial Services
Support System

Manages incoming tickets, assigns agents, tracks resolutions. Provides faster query handling via omnichannel setup.

SaaS, Customer Support Teams, eCommerce, Telecom
Event-Driven Comm.

Sends triggered messages based on user activity (e.g. signup, payment, inactivity) for re-engagement or alerts.

Subscription Apps, Banking, Insurance, LMS Platforms
Automated Campaigns

Create & schedule drip marketing campaigns across Email, SMS, WhatsApp. Personalize outreach at scale.

Marketing Agencies, Retail, Hospitality, NGOs
Segmented Campaigns

Segment users based on demographics, behavior, or purchase history. Deliver highly targeted content.

eCommerce, Fitness Apps, EdTech, Loyalty Programs
WhatsApp Bot

Instant auto-responses to common queries, product info, or routing to live agents for complex support.

Customer Service, Online Retail, Service Providers
Chat Bot

AI-driven live chat assistant for websites or apps. Reduces manual support load by handling FAQs.

Web Portals, SaaS, Travel Booking, Insurance
Insights

Real-time dashboards and reports on campaigns, leads, user actions, support status and team performance.

Enterprise Sales, Support Teams, Marketing Heads, CXOs
Data Management

Securely transfers and stores data using SFTP or APIs with encryption. Enables cross-system integration.

Healthcare, Finance, Enterprises, Government, HR Tech

Choose Your Plan